1. How do you ensure the freshness of your seafood?
At GlobalSeafoodSupply, we use insulated, temperature-controlled packaging with gel packs or dry ice to keep your seafood fresh or frozen during transit. We also use express shipping to ensure quick delivery. Our commitment is to provide seafood that’s as fresh as if you bought it directly from the coast.
2. Where do you source your seafood from?
We source our seafood from trusted, sustainable fisheries and responsible aquaculture farms around the world. Our suppliers prioritize environmental responsibility and quality to ensure you receive the freshest and most ethically sourced seafood possible.
3. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay via PayPal, Apple Pay, and Google Pay for added convenience and security.
4. Can I track my order?
Yes! Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your delivery in real time.
5. What is your shipping process?
We process orders within 1-2 business days and ship them Monday through Thursday to ensure freshness. Orders are delivered within 1-3 days via express shipping. You’ll receive your seafood in eco-friendly, insulated packaging designed to keep your order fresh during transit.
6. Do you ship nationwide?
Yes, we ship seafood across the United States. However, we do not ship to P.O. Boxes or certain remote areas. You can confirm shipping availability to your location during checkout.
7. What should I do if I’m not home when my order is delivered?
We recommend making sure someone is available to receive your order to avoid any spoilage, especially since seafood is highly perishable. If you can’t be home, consider having your order delivered to a neighbor or secure location.
8. Can I cancel or modify my order after it’s been placed?
Once your order has been processed, we are unable to make changes or cancel it. However, if you need to make a change, contact us immediately, and we’ll do our best to accommodate your request if the order hasn’t yet been processed.
9. What if there’s a problem with my order?
If your order arrives damaged, incorrect, or spoiled, please contact our customer service team within 24 hours of receiving your shipment. We’ll work with you to either issue a refund or send a replacement.
10. How do I store my seafood after delivery?
For fresh seafood: Refrigerate immediately and consume within 1-2 days. For frozen seafood: Store in the freezer as soon as possible. We provide detailed storage guidelines with each order to help you maintain the freshness of your seafood.
